Help and contact

Reporting a bug

Tell us what you did, what you expected, and what happened instead. Your device model, OS version and the app version from Settings → About make it far faster to reproduce.

Please do not send us your photos or your journal: we do not need them, and we would rather not have them.

An estimate looks wrong

Correct it in the app: tap one of the alternatives offered under the item, edit the quantity, or scale the whole meal. Your correction is kept and never overwritten.

If a common dish is systematically misread, tell us which one. Identification quality is measured and improved over time.

I lost my data

Sapide stores everything on the device and keeps no server copy, so we cannot restore a journal for you — that is the direct cost of the privacy design.

Export regularly from Settings → Export data. A JSON export can be imported on any device, and importing merges rather than replaces.

Billing and refunds

Subscriptions are purchased from and managed by Apple or Google. Cancel from your App Store or Google Play account settings.

Refunds are granted by the store under its own policy. We have no ability to issue or refuse one, but if something went wrong on our side, tell us and we will support your request.

Deleting everything

Settings → Erase all data removes every meal, photo, goal and setting from the device, irreversibly. It asks you to type a confirmation word first, because it cannot be undone.

Accessibility

Sapide supports screen readers, dynamic type up to 200% and AA contrast in both themes. If something is unusable with your assistive setup, that is a bug we treat as blocking — please tell us.